Store Policy
1. Shipping & Delivery
We are committed to delivering high-quality accessories to your doorstep across Australia.
• Dispatch Time: All orders are processed and dispatched within 24-48 hours (Monday to Friday).
• Shipping Rates: Standard shipping is calculated at checkout. We offer Free Standard Shipping on orders.
• Estimated Delivery: 3-7 business days.
• Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
2. Returns & Refunds
At Phone Time, your satisfaction is our priority. If you change your mind or receive a faulty item, we are here to help.
• 14-Day Change of Mind: You may return unused and unopened items in their original packaging within 30 days of purchase for a refund or exchange.
• Faulty Items: If an item is defective or damaged upon arrival, please contact us immediately. We will provide a replacement or full refund in accordance with Australian Consumer Law.
• Return Shipping: For "change of mind" returns, the customer is responsible for return shipping costs. For faulty items, we will cover the return postage.
3. Secure Payments
Your security is important to us. We use industry-standard encryption to protect your data.
• We accept all major credit cards, Apple Pay, and Google Pay through our secure SumUp payment gateway.
4. Contact Us
If you have any questions regarding your order or need assistance with installation, please reach out:
• Email: phonetime.au@gmail.com
• Location: Kilsyth, VIC 3137, Australia
• Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (AEST)
